Q: Do you deliver every image you shoot and do you deliver RAW files?
A: No, we do not. We eliminate duplicate images, test shots, missed focus shots, shots with bad expressions and other images that may dilute the overall product delivery. With our expertise of processing thousands of images each year, we may eliminate ones we feel are up to our standards and only deliver the best ones. We never release RAW files.
Q: Have you shot at my location/venue before?
A: We have shot at several venues so there is a chance we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!
Q: What happens if we go over the contracted amount of time?
A: For hourly booked portrait session we only charge an additional fee if our time goes over 30 minutes additional. For our wedding packages we understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we're not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract.
Q: Can I chose my own location?
A: Absolutely! We offer plenty of suggestions for you based on what you're looking to achieve during your session. However, you ultimately have the deciding factor on location.
Q: How many locations are included in a session?
A: One location for hourly sessions. Additional locations will require additional charges, feel free to contact us for more information.
Q: Do you have travel fees?
A: Within the major cities surrounding Phoenix, AZ we don't charge any extra fees. Example of when a travel fee may apply would be Sedona, Tuscon, Etc. As well as, of course, if the session/wedding was taking place outside of Arizona entirely (i.e. Destination Weddings)
Q: How many outfit changes are allowed per session?
A: Outfit changes are dependent on the session type booked. Please refer to our investment page or contact us using the form above.
Q: Do you offer payment plans?
A: We do! For regular sessions (i.e. not wedding packages) we require a retainer fee (non-refundable) to book the session and the remainder can be paid on the date of the session or at least prior to album delivery.*
For wedding packages we require retainer fee (non-refundable) with the ability to make monthly installments, bi-monthly, etc. We are fairly flexible on these packages as far as payments go. Final payment must be made 2 weeks prior to event date,**
*Please note albums will never be delivered if there is an outstanding balance on your account.
**If final payment on wedding packages cannot be made 2 weeks prior to event please contact us as soon as you are aware of this.
Any other questions, or to book your session, please use the contact form. Thank you and we look forward to working with you!